Juan Carlos Roncagliolo

I was pretty confused about the Medicare choices. They took their time and explained it in a way I could actually understand.

I was turning 65 and honestly did not know what I was supposed to do first. They gave me a simple list and helped me through it.

My old plan was changing and I wanted to make sure my doctors were still covered. They checked everything with me and did not rush me.

I was helping my mom with Medicare and had a lot of questions. They were patient with both of us.

They checked my prescriptions before I changed plans and answered all my questions. I liked that there was no pressure.

I was getting so much Medicare mail that it made things more confusing. They helped me figure out what actually mattered.

I wanted to keep seeing the same specialist. They checked the network and my medications before we made any changes.

The person I spoke with was kind and did not talk over me. We went through everything slowly.

I moved and needed to review my Medicare plan. They checked what was available in the new area and made it pretty simple.

I lost coverage through work and needed something for my family quickly. They helped me compare the monthly cost and what we would actually pay.

The application had a couple issues and I was getting frustrated. They stayed on it and helped me fix everything.

I thought we made too much to get any help, but they checked and showed us the options. We found a plan that worked better for our budget.

I needed coverage for myself and my daughter. They explained the deductible and copays in normal terms.

They helped me update my income and understand why my premium changed. I liked that they explained the reason.

I missed the regular enrollment deadline and did not know if I could still apply. They explained what I could do next.

The online application was confusing for me. They walked me through the parts I was stuck on and followed up afterward.

My husband is self-employed and our coverage changes every year. They helped us compare the plans again.

I needed to add my new baby and was worried about doing it wrong. They told me what documents were needed and helped me submit the change.

We are a small office and I had no idea where to start with group coverage. The process was easier than I expected.

We wanted to offer benefits but needed to keep the cost reasonable. They gave us a few choices and explained the differences clearly.

Our renewal numbers were higher than expected. They helped us compare other plans and explained what would change for the staff.

I had questions from several employees after enrollment started. The team helped us respond and stayed available.

Setting up benefits took a few back-and-forth emails, but they kept things organized and told me exactly what they still needed.

We only have a handful of employees, so I was not sure group insurance was even possible. They gave us realistic options.

Our previous broker was hard to reach. This time I got answers and regular updates during the renewal.

They helped us explain the new plans to our employees and answered the same questions more than once.

We were opening a second location and needed help with eligibility questions. They explained it clearly and kept enrollment organized.